FAQ

To create an account:

1. Click the Sign Up button on the website or login page.
2. Fill out the registration form with the required information.
3. Submit the form, and check your email for a confirmation link.
4. Click the link in the email to confirm your email address. You’ll be redirected to the email confirmation page.
5. Set and confirm your password using the form fields provided.
6. Once completed, you can log in to your account.

To log in:

1. Go to the login page.
2. Enter your registered email address (used during sign-up) and password.
3. Click the Login button.

Troubleshooting:

• Ensure you’re using the correct email address and password.
• Clear your browser cache and try logging in again.
• If issues persist, consider resetting your password.

If you’ve forgotten your password:

1. Click the Forgot password link on the login page.
2. Enter your registered email address and submit the form.
3. Check your email for a confirmation link.
4. Click the link to access the password reset page.
5. Enter and confirm your new password using the form fields provided.

Password requirements:

• At least one special character
• At least one uppercase letter
• At least one number
• At least 8 characters

Your email address can’t be changed.

To change your password:

1. Log in to your account.
2. Navigate to your profile by clicking your name in the top-right corner and selecting the appropriate option from the dropdown menu.
3. To change your password: Locate the password field, enter and confirm your new password.

If you wish to delete your account:

1. To request account deletion, please submit a support ticket through the Support section in your account, specifying your request for account removal.
2. Once your request is processed, your account and all associated data will be deleted immediately.

Note:

• Deleting your account will stop and delete any ongoing 360° feedback projects
• Data is securely managed and removed from a safe Virtual Private Server (VPS).

To keep your account secure:

• Use a strong password that includes a mix of letters, numbers, and special characters.
• Avoid reusing passwords from other accounts.
• Log out after using shared or public devices.

If you suspect unauthorized access: 

• Immediately reset your password using the Forgot Password link on the login page.
• Check your account activity for any unusual changes.
• Contact our support team through the Support section in your account to report the issue and receive further assistance.